Monday, October 6, 2008

Company doesn't live up to its reputation, and I'm glad

Yesterday I went hunting for a replacement AC adaptor for my portable DVD player -- the one that came with it had died.

I went first to a small chain with electronics: Hi-Fi Hovel or something like that. It had lots, but none that were 9v 2.1 amps.

Just for the heck of it, because I was already in the store to buy some sweatshirts, I also looked in the electronics section of a big-box general store, but it didn't have one either.

So that left the dreaded national big-box all-electronics-all-the-time store in my town. I had heard from several women that it has a reputation for not being very helpful to females, so I wasn't looking forward to it.

Turns out it didn't live up to its reputation. When I asked the concierge or whatever one calls the directional desk, one man called back an employee who had just walked away, and asked him to take me to the right shelves. That employee took me there and found a universal adaptor with a range of voltages and amps. He opened it up, showed me, at my request, how to set it for 9 volts (turns out, you just move a switch to "9," duh) and, looking at my old adaptor, pointed out the correct tip to use on the new one-- a good thing, as I would have chosen another. He did all of this without giving any sign of annoyance or condescension.

So points for that chain. I was in and out quickly, and, it turns out, the item was elegible for a rebate. Next time anyone says anything about that chain providing sexist service, I'll speak up in its favor.

The best part of all: I finally got to watch the final disk in Foyle's War.

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